Your privacy is our priority. This document explains in detail how joss55 collects, uses, stores, and protects the personal information of each of our members.
Effective Date: 1 January 2026 | Updated: Jun 2026
Our Privacy Commitment
The joss55 Privacy Policy is built on six core principles that protect your information from every angle.
All data transmitted between your device and joss55 servers is protected by 256-bit SSL encryption — the highest security standard used by international banking and financial institutions.
Joss55 has never and will never sell, rent, or trade our members' personal information to any third party for marketing or commercial purposes without your explicit consent.
Joss55 operations fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We handle your data in accordance with applicable legal requirements in Malaysia.
You have the right to request deletion of your personal data from joss55's systems upon account closure, subject to minimum legal retention requirements. Requests are processed within 30 business days.
Every use of your data is clearly explained in this document. Nothing happens behind the scenes — you have the right to know, and we are accountable for making it clear.
If any personal information we hold about you is incorrect, you can request a correction at any time through your account settings or by contacting the joss55 support team.
Joss55 collects several categories of information from users during the registration process, platform usage, and through standard tracking technologies. Below is the information we collect and the purpose for collecting it:
| Data Categories | Example Information | Purpose |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth | Account verification & KYC |
| Contact Data | Email, phone number, address | Communication & notifications |
| Financial Data | Bank account number, transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, device type, browser | Security & fraud detection |
| Behavioural Data | Gaming history, betting patterns | Service improvement |
We do not collect sensitive data categories such as medical information, religious beliefs, or political views. Biometric data is only collected where required for advanced identity verification purposes and only with your explicit prior consent.
Information collected by joss55 is used solely for legitimate purposes necessary to operate the platform. We do not use your data for any purpose other than those stated below:
Joss55 does not sell your personal information. However, there are limited situations where we need to share data with certain parties to keep the platform running properly. Such sharing occurs only in the following circumstances:
All third parties we work with are required to meet data protection standards equal to or higher than those of joss55. Binding data protection agreements are signed with every partner before any data sharing takes place.
Joss55 continuously invests in the latest security technology to keep your data protected at all times. The security measures we implement include:
Your personal data is stored on servers located in data centre facilities that comply with international security standards. joss55 retains active account data for the duration the account remains open. After account closure, data is retained for a minimum of five years in accordance with Malaysian legal requirements relating to financial record-keeping and AML compliance.
While we take all reasonable steps to protect your data, no security system can guarantee 100% protection against all threats. In the event of a data breach involving your information, joss55 will notify you within 72 hours and take immediate action to mitigate any potential harm.
Joss55 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect platform functionality. We do not use third-party cookies for targeted advertising.
As a joss55 user and Malaysian citizen or resident, you have the following rights regarding your personal data under Malaysia's PDPA:
You have the right to request a copy of all personal data we hold about you.
You may request correction of any inaccurate or incomplete data.
You may request data deletion upon account closure, subject to applicable law.
You have the right to object to the use of your data for marketing or analytics purposes.
You may request your data in a machine-readable format for transfer purposes.
You may request a temporary restriction on the processing of your data during a dispute.
To submit any request relating to your data rights, contact the joss55 support team via live chat. We will process your request within 30 business days. In complex cases, this period may be extended to 60 days with written notice to you.
The joss55 platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store any personal information from individuals under the age of 18.
If we discover that personal data of an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. If you believe your underage child has registered on joss55, please contact our support team immediately.
Some of joss55's technical operations may involve transferring data to servers located outside Malaysia. Any international data transfer only takes place with parties that comply with equivalent or higher data protection standards.
We ensure that all countries or organisations receiving your data have adequate protections in place, including:
Joss55 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to you via in-account notifications or your registered email.
We encourage you to review this page regularly. The latest update date will always be displayed at the top of this document. Your continued use of the joss55 platform after any amendments are published constitutes your acceptance of the updated policy.
Frequently Asked Questions
If you have any questions about your data, our team is ready to assist 24/7.
View Full FAQRegister with confidence – your privacy and information security are responsibilities we take seriously every day.